At Hercules Fitness, we are committed to delivering your fitness equipment safely, efficiently, and on time. Please review our delivery policy to understand how we process and ship orders.

Order Processing

All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Timeline

Delivery times may vary depending on your location and product availability.

• Metro Cities: 3–7 business days
• Tier 2 & Tier 3 Cities: 5–10 business days
• Remote Locations: 7–15 business days

Large gym equipment and commercial fitness machines may require additional delivery time due to size and logistics requirements.

Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment. Certain products and promotional offers may qualify for free shipping.

Order Tracking

Once your order is dispatched, a tracking number and shipping details will be shared via email, SMS, or WhatsApp, allowing you to monitor the status of your shipment.

Delivery Inspection

Customers are advised to inspect the package upon delivery. If the package appears damaged, tampered with, or incomplete, please notify the delivery personnel and contact our customer support team immediately.

Delays in Delivery

While we strive to meet estimated delivery timelines, delays may occasionally occur due to unforeseen circumstances such as weather conditions, transportation disruptions, natural disasters, or other factors beyond our control.

Failed Delivery Attempts

If delivery cannot be completed due to incorrect address information, customer unavailability, or refusal to accept the package, additional shipping charges may apply for re-delivery.

Installation Services

For selected fitness equipment, installation assistance may be available depending on the product and service location. Our team will coordinate installation schedules after successful delivery.

Contact Us

For any delivery-related questions or support, please contact our customer service team. We are committed to ensuring a smooth and satisfactory shopping experience for every customer.

Thank you for choosing Hercules Fitness — Empowering Your Fitness Journey.